ISSN 1008-2204
CN 11-3979/C

亡羊补牢:自然灾害应对不力下地方政府信任修复策略比较

Better Late than Never: Comparing Strategies to Repair Trust When Local Government Fails to Respond to Natural Disasters

  • 摘要: 地方政府在自然灾害应对过程中不可避免地存在应急失灵的可能性,这不仅无法缓解自然灾害对公众生命和财产安全构成的威胁,还可能导致更严重的政府信任危机。如何在应急失灵后重建地方政府信任,已成为现代应急管理领域的重要而紧迫的议题。基于社会平衡理论和结构理论,采用两个单因素(即缺乏能力与违背承诺)前后测被试间设计的情境实验,检验和比较“问责官员”和“改进机制”两种策略在自然灾害背景下修复政府信任的有效性。结果显示:当信任受损源于政府能力不足时,问责官员和改进机制都能有效修复信任,且两种策略的效果没有显著差异;当信任受损源于政府违背承诺时,问责官员和改进机制都能有效修复信任,但问责官员修复信任的效果显著优于改进机制。研究拓展了自然灾害应急失灵场景下地方政府信任修复的理论认知,有助于地方政府识别灾后信任受损的类型,并据此选择效果更优的信任修复策略。

     

    Abstract: Local governments inevitably face potential failures in disaster management practices. These failures not only threaten public safety and property but also pose significant risks to governmental trust. Rebuilding trust in local governments after disasters has become a critical issue in modern emergency management. Drawing on social-equilibrium theory and structural theory, this study employs two experiments (focusing on incompetence context and dishonesty context) with a single-factor, pretest-posttest between-participants design to examine and compare the effectiveness of two trust repair strategies, that is holding officials accountable and improving governance mechanisms. The findings reveal that when trust damage stems from governmental incompetence, both strategies can effectively repair trust, with no significant difference in their effectiveness; when trust damage stems from governmental dishonesty, both strategies can effectively restore trust, but holding officials accountable proves significantly more effective than improving governance mechanisms. This study extends theoretical understanding of trust repair in the context of emergency management during natural disasters. It also aids local governments in identifying the type of post-disaster trust damage and selecting the most effective trust repair strategy accordingly.

     

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